KVKK Disclosure Text

DISCLOSURE TEXT WITHIN THE SCOPE OF THE PERSONAL DATA PROTECTION LAW (KVKK)

Data Controller: ITWISE Information and Technology Services

Address: Istanbul, Turkey Email: info@itwise.com.tr Phone: +90 534 274 86 49

1. Purposes of Processing Personal Data

Your personal data is processed for the purposes of delivering our services, managing technical support processes, responding to communication requests, fulfilling contractual obligations, meeting legal requirements, and improving customer satisfaction.

2. Categories of Personal Data

1. Identity Data: Name, surname
2. Contact Data: Email address, phone number, address
3. Transaction Security Data: IP address, cookie data, log records
4. Request/Complaint Data: Support tickets, contact form contents

3. Third Parties to Whom Personal Data May Be Transferred

Your personal data may be transferred to our business partners and suppliers only to the extent required by the services provided, and to authorized public institutions and organizations when legally required.

4. Method and Legal Basis for Collecting Personal Data

Your personal data is collected through contact forms on our website, email correspondence, and the support ticket system. The legal basis for processing is performance of a contract, legitimate interest, and your explicit consent.

5. Your Rights Under KVKK

Under Article 11 of Law No. 6698 (KVKK), you have the following rights:

1. To learn whether your personal data is being processed
2. To request information if it has been processed
3. To learn the purpose of processing and whether it is used in accordance with its purpose
4. To know the third parties to whom personal data is transferred domestically or abroad
5. To request correction of incomplete or incorrectly processed personal data
6. To request deletion or destruction of personal data
7. To object to a result that is to your detriment arising exclusively from automated processing
8. To demand compensation for damages suffered due to unlawful processing of personal data

6. Application Method

To exercise your rights, you may send an email to info@itwise.com.tr or submit a written application to our company address. Your applications will be responded to within 30 days at the latest.

Last updated: January 2025